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    Has IdealShape changed?

    Yes, IdealShape has transformed into exante. We’ve got a new name, new look but we still stock lots of products you know and love!


    exante is here to help you achieve your weight loss goals with simple, convenient and tasty products. We’re here to support you at any stage of your journey. Our diet plans have been formulated to help you to you lose or maintain weight; with healthy lifestyle changes. exante provides advice, a closed support group as well as educational content across our social channels.

    exante products are the same great tasting products you know and love. We still have Slendesta in all our shakes, for 3+ hours hunger blocking. We’ve just added new vitamin & mineral blend, meaning all our shakes now include 26 vitamins and minerals. Our shakes are always high in protein and are 25% of your RDI. Making our range of shakes the perfect meal replacement option for your weight loss goals!


    All our products contain Slendesta for 3+ hours hunger blocking!

    We’re working hard behind the scenes, to deliver a range of delicious and great tasting products. Make sure you sign up to our email list, you’ll be the first to hear of all our new products (coming soon).

    We’ve improved our recipe to include 26 vitamins and minerals, while keeping the same delicious taste from IdealShape.

    At present, our US products follow FDA Guidelines for Meal Replacement Products, which differs from European Guidelines that the UK follow. We are currently looking at developing at ranges that mirror our UK offering.

    COVID-19

    According to the World Health Organisation (“WHO”), the chances of contracting COVID-19 from an inanimate object are very low. However, exante is constantly monitoring the situation (and any official advice issued in connection with the same) and the Group is taking sensible measures to protect customers and staff. We suggest you review the WHO website for latest advice in this regard.

    Generally speaking, as a BRC AA Grade Accredited manufacturer, we take food safety extremely seriously and we have implemented the highest quality food safety management systems. Specifically, in respect of the threat of COVID-19, additional measures implemented by Exante currently include the following:

    We are maintaining and auditing food hygiene standards throughout our manufacturing process across all brands.

    We have further enhanced our cleaning routines in all areas of manufacturing, fulfilment and in all office spaces.

    All exante employees have received additional education and training on hand hygiene and we have deployed additional hand sanitisers throughout all workplaces.

    We are adhering to UK Government guidelines and supporting employees who need to self-isolate for 7 days, should they have any concerns or show flu-like symptoms, have a high temperature or a persistent cough

    In addition, we are taking extra precautions on reducing any touch and transmission points throughout all THG premises and workplaces.

    In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.

    Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.

    There is currently no impact to our shipping services at this stage, however we encourage all customers to use your home address for shipping.

    Moving forward all carriers will operate a contact free shipping service which means that you won’t be required to sign for any parcel that’s delivered.

    You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm shipping information.

    We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operate as normal.

    The safety and wellbeing of both colleagues and customers is our absolute priority. exante has consistently taken early and swift actions to ensure this. This includes imposing a ban on both travel and external meetings across the entire 7,000 workforce since mid-Jan this year. exante has also been at the forefront of implementing work for home policies, with 90% of our office based colleagues working from home ahead of recent Government requests for people to work from home where at all possible.

    We also have strict safeguarding measures in place across each of manufacturing and distribution sites across the globe, which go far beyond any Government guidelines. This is to ensure our teams can work safely while maintain social distancing at all times. Other measures include providing our manufacturing and distribution colleagues with ready-to-cook ingredient meal packs at the end of each shift, sufficient to feed a family of four. These are provided free of charge and aimed at reducing the needs of our staff to visit supermarkets, increasing their own safety while reducing the strain on supermarkets to help the more vulnerable in our local regions.

    We are introducing world-leading measures to monitor and safeguard the health of all colleagues working in our fulfilment centres. In addition to temperature checks and social distancing measures across all sites, we will be installing thermal imagery technology throughout our Warrington premises, with plans to deploy globally. This innovative equipment will allow us to offer early detection of elevated body temperatures which may indicate the presence of a fever,via non-invasive and non-intrusive technology. We don’t believe any other company has taken this measure.

    As a BRC AA Grade Accredited manufacturer, we take food safety extremely seriously and have implemented the highest quality food safety management systems. We are absolutely setting the highest possible standard across UK manufacturing and distribution and no other manufacturing or distribution facility has higher standards than THG. Our health and safety measures recently also achieved ROSPA gold accreditation, in recognition of our commitment to the wellbeing of our staff.

    My Account

    Start your story with exante today and join the 1,000,000+ people who have transformed their lives with us by heading over to our sign up page.

    It's simple to make changes to your details, whether it's your payment information, password or address book.

    Log-in to your account and you'll find all the options you need.

    There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe.

    For more information, please visit our Privacy Policy page.

    Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time!

    If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. 

    Don’t forget, you can choose to re-subscribe at any time!


    We do not want you to lose out on our exclusive deals, so you can choose to receive our notifications when registering.

    If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.

    Ordering

    It's so simple! Exante has an extensive range of low-calorie, high-protein meal replacement and weight management products. Whether you want to lose weight or tone up, we've got a range of products to support you.

    All exante stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock.

    Now and again there can be an unexpected delay, if so we'll get in touch to let you know.

    We’ll never stand in the way of you and your products so we make it easy to order online, we’ll even hold items in the basket for 60 minutes for you should you temporarily leave our page!

    Find the products you want and add them to the basket. You can either carry on shopping or checkout if you’ve got everything you need. 

    If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

    Check everything is correct and you’re good to go! We’ll send you an email as soon as the order is on its way.

    Yes! Click on the basket icon at the top of the page and you'll be able to see the item(s) you have in there so far. 

    Use the + button to stock-up on your favourite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.


    Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to jump right in and do it for you.

    Get in touch with them now via the 'Still need help?' section (below).

    Yes, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.

    We'll send you an email as soon as it's on the way! Or simply check your account to track it.

    Plus, we ship all items separately, making sure you get what you need as quickly as possible.


    Your account makes it easy to keep track of all your orders.

    Once you've logged in you'll see each individual order that you've placed with us. Select the one that you want and discover all the information you need. 

    We'll also send you an email as soon as it's on the way! 

    Your account will show any previous orders you've placed.

    Click on the order you want to view to find out more. If the order has been sent tracked then you'll be able to click through to track it from your account.

    The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

    Not found the information you need? Send our Customer Service team a message while you're in your account.


    We're sorry to hear you want to cancel.

    Can we help with anything so that you don’t have to? You can contact our Customer Service team via the 'Still need help?' section (below).

    If not then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. 

    We'll send you an email within an hour to let you know if the cancellation worked. 

    If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

    See our Returns Policy to help you get the order back to us instead.


    Once you've placed your order we cannot make any changes to it. 

    If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account

    Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order.

    We'll send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from us.

    Don't worry, you can try and cancel the item in your account.

    You'll need to click on the item and choose the cancel option. We'll send you an email within an hour to let you know if it worked.

    If you can't cancel then you can send the item back to us. Refer to our Returns Policy to find out how.

    Need some more help? You can send our Customer Service team a message via the 'Still need help?' section (below).

    We're sorry that happened! We take pride in all our products.

    So that we can look into this for you, please contact us via the 'Still need help?' section (below).

    It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch.

    1. Order Number

    2. Product Name

    3. Details of the fault

    4. Images that support the fault, if applicable


    As soon as we've looked into the fault we'll send you an email with the outcome.


    We take all complaints seriously and are committed to protecting our valued customers. 

    If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team via the 'Still need help?' section (below). 

    It'd really speed our investigation up if you could find the information below before contacting us-

    1. Order Number

    2. Product Name

    3. Batch Number

    4. Expiry Date

    5. Images where applicable

    6. A brief summary that details the actual complaint

    Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis.


    We’re sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message via the 'Still need help?' section (below).

    We’ll need to know the following-

    1. Order Number

    2. Incorrect item received

    3. The correct item ordered

    As soon as we’ve looked into what’s happened we’ll send you an email with the outcome.

    We take pride in our products so we’re sorry to hear you’ve received your order damaged.

    Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Still need help?' section (below).

    Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

    As soon as we know what’s happened, we’ll send you an email with the outcome.

    We ship items separately to make sure you get what you need as quickly as possible.

    Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.

    If the item has been sent, then send a message through via the 'Still need help?' section (below) to let our Customer Service team know and they’ll be happy to help.

    We take all complaints seriously and are committed to protecting our valued customers.

    If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team. via the 'Still need help?' section (below).

    It’d really speed our investigation up if you could find the information below before contacting us-

    1. Order Number

    2. Product Name

    3. Batch Number

    4. Expiry Date

    5. Images where applicable

    6. A brief summary that details the actual complaint

    Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis.

    Payment and Discounts

    We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease.

    Visa

    Visa Debit

    MasterCard

    Maestro

    American Express

    Alipay

    One4all

    PayPal 

    Klarna

    You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.

    This is just so we can keep our customers safe!


    Sales tax charges are dependent on the U.S. state that orders are shipped to. If your order will be shipped to one of the following states, it will include a sales tax charge.

    Alabama

    California

    Colorado

    Connecticut

    Hawaii

    Illinois

    Indiana

    Kentucky

    Maine

    Maryland

    Massachusetts

    Michigan

    Minnesota

    Mississippi

    Missouri

    New Jersey

    Nevada

    North Carolina

    North Dakota

    Ohio

    South Carolina

    South Dakota

    Utah

    Vermont

    Washington

    Wisconsin

    If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time!

    Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

    If you've done all that and still can’t fix the problem then please contact our Customer Service team who'd be happy to help via the 'Still need help?' section (below).


    Once you place an order, the payment will show in your account as pending until we send the products to you. 

    The pending transaction is telling you that the payment is authorised to be taken.

    If you want to add new payment details then you'll need to do this at the checkout stage. 

    Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite supplements with ease.

    We like to make things as easy for you as possible, including getting discount off your favourite meal replacement products.

    Once you’ve got all your items in the basket, then add your code in the box marked ‘Got a discount code? Enter it here’. Clicking ‘Use Code’ will apply the discount.

    If the code doesn’t work then you’ll need to check you’re not trying to use more than one offer, you can only use one per order. Please refer to the terms and conditions of an offer. 

    If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' section (below).

    We're sorry to hear your code isn't working! To find out why you'll need to check the terms and conditions of the offer. 

    If the code isn’t being affected by one of the issues above then please contact our Customer Service team via the 'Still need help?' section (below).

    Earn $10 for every successful referral and your friends will get 30% discount!

    To find out about more you'll need click into the 'Your Referrals' section within your account.

    Shipping

    We send you an email as soon as your order is on the way so that you can find out when it will arrive.

    For tracked orders, use the tracking link provided in your email or located in your account to check where your order is.

    Have you checked for any shipping cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

    Our Shipping Information page can give you more information and timescales.

    If you do need to report your order as lost then please contact our Customer Service via the 'Still need help?' section (below).

    All our shipping options can be found on our Shipping Information page.

    Our Shipping Information page can tell you that, you’ll have the option to see timeframes worldwide!

    It's possible yes.

    Any order placed for shipping outside of the North America could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods.

    As we don't have control over these charges we are unable to advise what the cost may be. 


    Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.

    This card is from the courier and lets you know where your parcel is and how you can collect it.

    Returns and Refunds

    Please refer to our returns policy page for more information.

    If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the 'Still need help?' section (below).

    We try not to make things complicated for you, contact our Customer Service team via the 'Still need help?' section (below) and they’ll do the rest.

    You’ll need to tell them the reason for the return so they can choose the best option for you. 

    Please refer to our returns policy page for more information.

    We want all of our customers to enjoy their products so if you're not happy with your order then you can send it back to us.

    All we ask is that you let us know that you don't want the order within 14 days of receipt and make sure the products have not been opened.

    To get the order back to us safely please contact our Customer Service team via the 'Still need help?' section (below).

    They'll send you all the information you need, but you can also refer to our returns policy page for more information.

    As soon as we receive your order we'll review the reason for return and let you know what we plan to do next.

    You should receive an email to notify you of any action taken.

    Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!

    If you don't receive your refund and it’s been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.

    We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period. 

    You will have until 31/01/19 to return any orders placed between 31/10/18-24/12/18.

    All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken.

    Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please log-in to your account to contact our Customer Service team.

    Website

    Please refer to our Terms and Conditions page.

    If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team via the 'Still need help?' section (below) so we can fix this for you!

    Please refer to our Privacy Policy page.

    Shakes

    exante Shakes - Chocolate, Vanilla, Strawberry and Mocha - are tested gluten-free (Cookies 'N Cream is not tested gluten-free). However, it is manufactured in a facility that produces products containing milk, soy, eggs, nuts and wheat. If you have any concerns you should consult your physician before taking this or any supplement. If you have any reactions, you can return any exante product within 30 days with our 30-Day Money Back Guarantee.

    Many of our happy customers are new mothers who have successfully used our shake while pregnant or nursing. Because pregnant and post-pregnancy women can’t exercise with full intensity, eating healthy is critical, and exante Shakes help with portion and craving control. Always check with your doctor before using our products if you’re pregnant or breastfeeding, however, to ensure you’re getting the nourishment you and baby need!

    The caffeine in Chocolate and Mocha exante Shake flavors comes from cocoa beans, and the amount of caffeine is negligible. Chocolate exante Shake contains 4g of cocoa, or roughly 0.4 mg caffeine per serving. Mocha exante Shake contains 2g of cocoa, or roughly 0.2 mg caffeine per serving. Vanilla and Strawberry exante Shake flavors contain no caffeine.

    exante Shakes are manufactured in a facility that produces products containing milk, soy, eggs, nuts, shellfish and wheat. This product also contains milk and soy. If you have any concerns you should consult your physician before taking this or any supplement. If you have any reactions, you can return any exante product within 30 days with our 30-Day Money Back Guarantee.

    In addition to curbing hunger, and delivering protein and fiber while keeping calories and sugar low, exante Shakes' power lies in its convenience. It takes the thinking out of meal planning and preparation, giving you a healthy on-the-go alternative to fast food. It’s also delicious, provides you with a number of daily vitamins and more.

    Absolutely! You can use an exante Shake with any/all of our weight loss products. As a matter of fact, our products are designed to work better together. exante Boost gives you a delicious, energizing low-calorie drink to sip on instead of high-calorie sodas and specialty coffees. Additionally, our line of supplements in pill form, help you take your fat loss results to the next level!

    For best results, replace 1-2 of 5 meals a day with exante Shakes. This product helps you reduce caloric intake while still getting a healthy meal of essential nutrients. Depending on your caloric needs, you can mix exante Shake powder with simply water, or a juice or milk of your choice. You can also add ingredients such as fruits to make an exante Shake smoothie. Always remember to drink 8 oz of water after your shake to take full advantage of the hunger blocking power!

    Most meal replacement shakes only use fiber to fill you up, but it’s rarely enough to get you to your next meal. We use a unique blend of protein, fiber and the hunger-blocker Slendesta® to keep you feeling full and satisfied between meals. Slendesta is a protein extract naturally found in white potatoes, and it’s proven to curb appetite for up to three hours by triggering the release of CCK, a hormone that tells your brain you’re full. Slendesta is only found in one meal replacement shake: Exante Shake!

    With protein, fiber and our all-natural hunger blocker Slendesta®, exante Shakes help you achieve a feeling of fullness with a nutritious yet low-calorie meal. This powerful appetite control trio also helps you stay full between meals, so you can keep unhealthy snacking at bay. Additionally, exante Shakes satisfy cravings for “something sweet” while containing much less sugar and fat than comparable shakes.

    exante products are not currently sold in stores.

    In general, 12 to 16oz of water is ideal, depending on how strong you want the flavoring.

    Each serving contains 20mg of caffeine plus 60mg of natural caffeine that comes from green tea and green coffee bean extract. This equates to roughly the same amount of caffeine as a cup of coffee.

    exante Boost helps you curb hunger, lose weight and find your ideal shape. It’s a great alternative to high-calorie or high-sugar daily beverages, both of which are known to sabotage weight loss. A serving of exante Boost delivers roughly the same amount of caffeine as a cup of coffee, plus additional proven weight loss benefits from green tea and other ingredients. It satisfies your sweet tooth with a very small amount of sucralose.

    exante Boost curbs appetite for up to three hours with our all-natural hunger blocking blend, including Slendesta. It's the same powerful ingredient in our shakes, helping you kick cravings and between-meal snacking. Additionally, it contains a perfect blend of green tea, green coffee bean extract, caffeine, raspberry ketone and B vitamins to stimulate fat burning and fortify your immune system.

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