Help Center
Has IdealShape changed?
Yes, IdealShape has transformed into exante. We’ve got a new name, new look but we still stock lots of products you know and love!
exante is here to help you achieve your weight loss goals with simple, convenient and tasty products. We’re here to support you at any stage of your journey. Our diet plans have been formulated to help you to you lose or maintain weight; with healthy lifestyle changes. exante provides advice, a closed support group as well as educational content across our social channels.
exante products are the same great tasting products you know and love. We still have Slendesta in all our shakes, for 3+ hours hunger blocking. We’ve just added new vitamin & mineral blend, meaning all our shakes now include 26 vitamins and minerals. Our shakes are always high in protein and are 25% of your RDI. Making our range of shakes the perfect meal replacement option for your weight loss goals!
All our products contain Slendesta for 3+ hours hunger blocking!
We’re working hard behind the scenes, to deliver a range of delicious and great tasting products. Make sure you sign up to our email list, you’ll be the first to hear of all our new products (coming soon).
We’ve improved our recipe to include 26 vitamins and minerals, while keeping the same delicious taste from IdealShape.
At present, our US products follow FDA Guidelines for Meal Replacement Products, which differs from European Guidelines that the UK follow. We are currently looking at developing at ranges that mirror our UK offering.
My Account
Start your story with exante today and join the 1,000,000+ people who have transformed their lives with us by heading over to our sign up page.
It's simple to make changes to your details, whether it's your payment information, password or address book.
Log-in to your account and you'll find all the options you need.
There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe.
For more information, please visit our Privacy Policy page.
Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time!
If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change.
Don’t forget, you can choose to re-subscribe at any time!
We do not want you to lose out on our exclusive deals, so you can choose to receive our notifications when registering.
If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.
Ordering
It's so simple! Exante has an extensive range of low-calorie, high-protein meal replacement and weight management products. Whether you want to lose weight or tone up, we've got a range of products to support you.
All exante stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock.
Now and again there can be an unexpected delay, if so we'll get in touch to let you know.
We’ll never stand in the way of you and your products so we make it easy to order online, we’ll even hold items in the basket for 60 minutes for you should you temporarily leave our page!
Find the products you want and add them to the basket. You can either carry on shopping or checkout if you’ve got everything you need.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.
Check everything is correct and you’re good to go! We’ll send you an email as soon as the order is on its way.
Yes! Click on the basket icon at the top of the page and you'll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favourite items, or the – button if you've selected too many. If you want to remove an item completely then click the x button.
Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to jump right in and do it for you.
Get in touch with them now via the 'Still need help?' section (below).
Yes, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.
We'll send you an email as soon as it's on the way! Or simply check your account to track it.
Plus, we ship all items separately, making sure you get what you need as quickly as possible.
Your account makes it easy to keep track of all your orders.
Once you've logged in you'll see each individual order that you've placed with us. Select the one that you want and discover all the information you need.
We'll also send you an email as soon as it's on the way!
Your account will show any previous orders you've placed.
Click on the order you want to view to find out more. If the order has been sent tracked then you'll be able to click through to track it from your account.
The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
Not found the information you need? Send our Customer Service team a message while you're in your account.
We're sorry to hear you want to cancel.
Can we help with anything so that you don’t have to? You can contact our Customer Service team via the 'Still need help?' section (below).
If not then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.
We'll send you an email within an hour to let you know if the cancellation worked.
If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.
See our Returns Policy to help you get the order back to us instead.
Once you've placed your order we cannot make any changes to it.
If you want to try and cancel so that a new order can be placed, then you'll need to log-in to your account.
Select the order you wish to cancel and you'll see that you can choose to cancel individual items or the whole order.
We'll send you an email within an hour to let you know if the cancellation worked. Please don't place a new order until you hear from us.
Don't worry, you can try and cancel the item in your account.
You'll need to click on the item and choose the cancel option. We'll send you an email within an hour to let you know if it worked.
If you can't cancel then you can send the item back to us. Refer to our Returns Policy to find out how.
Need some more help? You can send our Customer Service team a message via the 'Still need help?' section (below).
We're sorry that happened! We take pride in all our products.
So that we can look into this for you, please contact us via the 'Still need help?' section (below).
It'd really speed things up if you could find the information below before contacting us, don't worry if you can't though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we've looked into the fault we'll send you an email with the outcome.
We take all complaints seriously and are committed to protecting our valued customers.
If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team via the 'Still need help?' section (below).
It'd really speed our investigation up if you could find the information below before contacting us-
1. Order Number
2. Product Name
3. Batch Number
4. Expiry Date
5. Images where applicable
6. A brief summary that details the actual complaint
Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis.
We’re sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message via the 'Still need help?' section (below).
We’ll need to know the following-
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we’ve looked into what’s happened we’ll send you an email with the outcome.
We take pride in our products so we’re sorry to hear you’ve received your order damaged.
Sometimes things can go wrong but don’t worry, as we can help. Please send us a message via the 'Still need help?' section (below).
Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.
As soon as we know what’s happened, we’ll send you an email with the outcome.
We ship items separately to make sure you get what you need as quickly as possible.
Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.
If the item has been sent, then send a message through via the 'Still need help?' section (below) to let our Customer Service team know and they’ll be happy to help.
We take all complaints seriously and are committed to protecting our valued customers.
If you do have a concern regarding the quality of any of our products then please raise this with our Customer Service team. via the 'Still need help?' section (below).
It’d really speed our investigation up if you could find the information below before contacting us-
1. Order Number
2. Product Name
3. Batch Number
4. Expiry Date
5. Images where applicable
6. A brief summary that details the actual complaint
Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis.
Payment and Discounts
We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease.
Visa
Visa Debit
MasterCard
Maestro
American Express
Alipay
One4all
PayPal
Klarna
You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.
This is just so we can keep our customers safe!
Sales tax charges are dependent on the U.S. state that orders are shipped to. If your order will be shipped to one of the following states, it will include a sales tax charge.
Alabama
California
Colorado
Connecticut
Hawaii
Illinois
Indiana
Kentucky
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
New Jersey
Nevada
North Carolina
North Dakota
Ohio
South Carolina
South Dakota
Utah
Vermont
Washington
Wisconsin
If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time!
Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you've done all that and still can’t fix the problem then please contact our Customer Service team who'd be happy to help via the 'Still need help?' section (below).
Once you place an order, the payment will show in your account as pending until we send the products to you.
The pending transaction is telling you that the payment is authorised to be taken.
If you want to add new payment details then you'll need to do this at the checkout stage.
Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite supplements with ease.
We like to make things as easy for you as possible, including getting discount off your favourite meal replacement products.
Once you’ve got all your items in the basket, then add your code in the box marked ‘Got a discount code? Enter it here’. Clicking ‘Use Code’ will apply the discount.
If the code doesn’t work then you’ll need to check you’re not trying to use more than one offer, you can only use one per order. Please refer to the terms and conditions of an offer.
If you have any problems entering the code then you can contact our Customer Service team via the 'Still need help?' section (below).
We're sorry to hear your code isn't working! To find out why you'll need to check the terms and conditions of the offer.
If the code isn’t being affected by one of the issues above then please contact our Customer Service team via the 'Still need help?' section (below).
Earn $10 for every successful referral and your friends will get 30% discount!
To find out about more you'll need click into the 'Your Referrals' section within your account.
Shipping
We send you an email as soon as your order is on the way so that you can find out when it will arrive.
For tracked orders, use the tracking link provided in your email or located in your account to check where your order is.
Have you checked for any shipping cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.
Our Shipping Information page can give you more information and timescales.
If you do need to report your order as lost then please contact our Customer Service via the 'Still need help?' section (below).
All our shipping options can be found on our Shipping Information page.
Our Shipping Information page can tell you that, you’ll have the option to see timeframes worldwide!
It's possible yes.
Any order placed for shipping outside of the North America could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods.
As we don't have control over these charges we are unable to advise what the cost may be.
Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.
This card is from the courier and lets you know where your parcel is and how you can collect it.
Returns and Refunds
Please refer to our returns policy page for more information.
If you still need help or have any further questions then our Customer Service team is on hand to help. You can contact them via the 'Still need help?' section (below).
We try not to make things complicated for you, contact our Customer Service team via the 'Still need help?' section (below) and they’ll do the rest.
You’ll need to tell them the reason for the return so they can choose the best option for you.
Please refer to our returns policy page for more information.
We want all of our customers to enjoy their products so if you're not happy with your order then you can send it back to us.
All we ask is that you let us know that you don't want the order within 14 days of receipt and make sure the products have not been opened.
To get the order back to us safely please contact our Customer Service team via the 'Still need help?' section (below).
They'll send you all the information you need, but you can also refer to our returns policy page for more information.
As soon as we receive your order we'll review the reason for return and let you know what we plan to do next.
You should receive an email to notify you of any action taken.
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!
If you don't receive your refund and it’s been 10 working days since you received our email, then you'll need to contact our Customer Service team through your account.
Website
Please refer to our Terms and Conditions page.
If you're having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team via the 'Still need help?' section (below) so we can fix this for you!
Please refer to our Privacy Policy page.
Products
exante Shakes - Chocolate, Vanilla, Strawberry and Mocha - are tested gluten-free (Cookies 'N Cream is not tested gluten-free). However, it is manufactured in a facility that produces products containing milk, soy, eggs, nuts and wheat. If you have any concerns you should consult your physician before taking this or any supplement. If you have any reactions, you can return any exante product within 30 days with our 30-Day Money Back Guarantee.
Many of our happy customers are new mothers who have successfully used our shake while pregnant or nursing. Because pregnant and post-pregnancy women can’t exercise with full intensity, eating healthy is critical, and exante Shakes help with portion and craving control. Always check with your doctor before using our products if you’re pregnant or breastfeeding, however, to ensure you’re getting the nourishment you and baby need!
The caffeine in Chocolate and Mocha exante Shake flavors comes from cocoa beans, and the amount of caffeine is negligible. Chocolate exante Shake contains 4g of cocoa, or roughly 0.4 mg caffeine per serving. Mocha exante Shake contains 2g of cocoa, or roughly 0.2 mg caffeine per serving. Vanilla and Strawberry exante Shake flavors contain no caffeine.
exante Shakes are manufactured in a facility that produces products containing milk, soy, eggs, nuts, shellfish and wheat. This product also contains milk and soy. If you have any concerns you should consult your physician before taking this or any supplement. If you have any reactions, you can return any exante product within 30 days with our 30-Day Money Back Guarantee.
In addition to curbing hunger, and delivering protein and fiber while keeping calories and sugar low, exante Shakes' power lies in its convenience. It takes the thinking out of meal planning and preparation, giving you a healthy on-the-go alternative to fast food. It’s also delicious, provides you with a number of daily vitamins and more.
Absolutely! You can use an exante Shake with any/all of our weight loss products. As a matter of fact, our products are designed to work better together. exante Boost gives you a delicious, energizing low-calorie drink to sip on instead of high-calorie sodas and specialty coffees. Additionally, our line of supplements in pill form, help you take your fat loss results to the next level!
For best results, replace 1-2 of 5 meals a day with exante Shakes. This product helps you reduce caloric intake while still getting a healthy meal of essential nutrients. Depending on your caloric needs, you can mix exante Shake powder with simply water, or a juice or milk of your choice. You can also add ingredients such as fruits to make an exante Shake smoothie. Always remember to drink 8 oz of water after your shake to take full advantage of the hunger blocking power!
Most meal replacement shakes only use fiber to fill you up, but it’s rarely enough to get you to your next meal. We use a unique blend of protein, fiber and the hunger-blocker Slendesta® to keep you feeling full and satisfied between meals. Slendesta is a protein extract naturally found in white potatoes, and it’s proven to curb appetite for up to three hours by triggering the release of CCK, a hormone that tells your brain you’re full. Slendesta is only found in one meal replacement shake: Exante Shake!
With protein, fiber and our all-natural hunger blocker Slendesta®, exante Shakes help you achieve a feeling of fullness with a nutritious yet low-calorie meal. This powerful appetite control trio also helps you stay full between meals, so you can keep unhealthy snacking at bay. Additionally, exante Shakes satisfy cravings for “something sweet” while containing much less sugar and fat than comparable shakes.
exante products are not currently sold in stores.
In general, 12 to 16oz of water is ideal, depending on how strong you want the flavoring.
Each serving contains 20mg of caffeine plus 60mg of natural caffeine that comes from green tea and green coffee bean extract. This equates to roughly the same amount of caffeine as a cup of coffee.
exante Boost helps you curb hunger, lose weight and find your ideal shape. It’s a great alternative to high-calorie or high-sugar daily beverages, both of which are known to sabotage weight loss. A serving of exante Boost delivers roughly the same amount of caffeine as a cup of coffee, plus additional proven weight loss benefits from green tea and other ingredients. It satisfies your sweet tooth with a very small amount of sucralose.
exante Boost curbs appetite for up to three hours with our all-natural hunger blocking blend, including Slendesta. It's the same powerful ingredient in our shakes, helping you kick cravings and between-meal snacking. Additionally, it contains a perfect blend of green tea, green coffee bean extract, caffeine, raspberry ketone and B vitamins to stimulate fat burning and fortify your immune system.
Update to privacy policy
Given the fast pace at which THG has grown and advanced over the years and the successes we’ve had to date, we identified that the current Group legal entity structure does not in some cases align with the business divisions and brands we offer today.
We have therefore taken the opportunity to re-organise the Group’s legal structure so that our companies do align with our business divisions and brands and support THG’s long term growth strategy. In order to re-organise, we had to make sure that data (which included data relating to you as one of our customers) was legally transferred to the new entities. Although this does not impact you in any material way, we wanted to let you know about this change.Before the re-org:
In most cases the controller in respect of your data will have been The Hut.com Limited. In some instances, the controller may have been a specific entity within THG.
After the re-org:
The new controller are the newly incorporated legal entity:
· THG Nutrition Limited
This is due to an internal re-organisation and does not affect you in any material way. We are just being transparent about it. Some business units have now been incorporated into new legal entities within the THG group and the corresponding databases have been transferred to them.
This means that legal responsibility for handling your data or for responding to your data protection requests now rests with the new entity named in the email. However, these new entities remain within the THG group and all provide the same consistent level of protection.The email you received was not a marketing email. It was an important
announcement about a change of legal owner in relation to databases in which
you are included. When you opt out of receiving marketing emails, we need to
keep you on the database so that we know not to send you marketing
communications. You do, of course, also have the right to have your data
deleted from the database entirely in which case please use the link you see at
the bottom of the email.
You will continue to be able to exercise your data protection rights, submit complaints or queries about how your data is processed or get in touch with our Data Protection Officer by contacting us via the message centre in your customer account or by using one of our various contact options, which can be found by vising our help centre.